Placing an order is simple! First, search for the medication you need. If the medication requires a prescription, you will be prompted to upload a valid prescription from your licensed physician during checkout. Once all items are in your cart, proceed to checkout, fill in your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.

For prescription-only medications (Rx), yes, a valid prescription from a licensed healthcare provider is mandatory. We offer many over-the-counter (OTC) products that do not require a prescription. We prioritize patient safety, so please ensure you follow the guidelines for prescription submission.

During the checkout process for prescription medication, you will see an option to upload your prescription file (PDF, JPG, or PNG format). Alternatively, you can email a clear copy to our prescription verification team at [email protected], referencing your order number.

We process orders very quickly. If you need to modify or cancel, please contact our Customer Support immediately via phone at +1 888 524 7141 or email at [email protected]. We can usually accommodate changes if the order has not yet entered the fulfillment stage. Once shipped, cancellations are no longer possible.

NeymarBR Health primarily serves customers within the United States (US). Shipping costs vary based on your location and the shipping method you select (Standard or Expedited). You will see the exact shipping cost calculated clearly in your cart before finalizing payment. We often run promotions offering free standard shipping above a certain order value (e.g., $75 USD).

Delivery times depend on your chosen method and location. Generally, Standard Shipping within the US takes 5-10 business days, while Expedited Shipping takes 2-4 business days. Please note that processing time (1-2 business days) is separate from transit time.

Absolutely. Once your order has been packed and shipped from our fulfillment center, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s journey in real-time.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We are continuously working to add more convenient payment options. All transactions are processed securely.

All prices listed on NeymarBR Health are in United States Dollars (USD $).

NeymarBR Health operates primarily as an online pharmacy, which reduces overhead costs associated with traditional brick-and-mortar stores. We source medications efficiently and pass those savings directly onto our customers, ensuring quality healthcare remains accessible.

Quality is our top priority. All medications sourced through NeymarBR Health originate from reputable, licensed manufacturers and are subject to rigorous quality control standards. We adhere strictly to regulatory guidelines to ensure that every product dispensed is safe, effective, and authentic.

Due to strict federal and state regulations regarding prescription medications, most medication sales are final and cannot be returned or exchanged, unless the product is defective, expired upon arrival, or an incorrect item was shipped due to our error. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photographic proof so we can arrange a resolution, which may include a refund or replacement.

We take your privacy extremely seriously. NeymarBR Health uses advanced SSL encryption technology to secure all data transmitted across our site, especially payment details and personal health information. We are fully compliant with HIPAA regulations regarding the protection of patient health information. Please review our full Privacy Policy for more details.

Yes. We do not store full credit card numbers on our servers. All payment processing is handled by trusted, PCI-compliant third-party processors.

We are here to help! You can reach us through the following channels:

• Email Support: [email protected] (Recommended for non-urgent inquiries or prescription uploads)
• US Toll-Free Phone: +1 888 524 7141 (Available Monday to Friday, 9 AM - 5 PM EST)
• Live Chat: Available on our website during business hours.