Our Policy

Learn about our privacy policy, terms of service, and company policies

Our Policy at NeymarBR Health: Commitment to Trust and Care

Welcome to NeymarBR Health, your trusted source for affordable online pharmacy and care. Our commitment to you extends beyond providing quality medication; it encompasses transparency, security, and excellent service. This policy page outlines the guidelines and standards governing your use of our website and services.

Privacy Policy

Your privacy is of paramount importance to NeymarBR Health. We understand the sensitive nature of health information and are dedicated to protecting your personal and medical data.

Information We Collect

We collect the necessary information required to process your orders, provide customer support, and comply with legal and regulatory requirements. This may include:

  • Personal Identifiable Information (PII): Name, address, email, phone number.
  • Health Information: Details related to prescriptions, medical history (only as required for dispensing medications safely).
  • Payment Information: Securely processed transaction details (we do not store full credit card numbers).
  • Usage Data: Information about how you interact with our website for service improvement.

How We Use Your Information

Your information is used strictly for the following purposes:

  • Processing and fulfilling your orders.
  • Communicating order updates, refill reminders, and essential health information.
  • Ensuring compliance with applicable pharmaceutical laws and regulations.
  • Improving our website functionality and customer service experience.

Data Sharing and Disclosure

NeymarBR Health does not sell or rent your personal information. We may share information only under strict conditions:

  • With licensed pharmacists and healthcare providers necessary for dispensing your medication.
  • With trusted third-party service providers who assist us in operating our business (e.g., shipping carriers), under strict confidentiality agreements.
  • When required by law or in response to valid legal processes (e.g., court orders or government requests).

Terms of Use

By accessing or using the NeymarBR Health website, you agree to comply with and be bound by the following terms and conditions.

Eligibility and Responsibility

You must be of legal age in your jurisdiction to purchase prescription medications. You confirm that any prescription information provided is accurate and valid. It is your responsibility to consult with a licensed healthcare professional regarding your medications and treatments.

Website Content and Liability

The information provided on NeymarBR Health is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. We strive for accuracy, but we do not guarantee that the content is free from errors. We are not liable for any adverse effects resulting from the misuse or misunderstanding of the medication information provided on this site.

Intellectual Property

All content, logos, graphics, and site design are the property of NeymarBR Health and are protected by intellectual property laws.

Returns and Refunds Policy

Due to the sensitive and regulated nature of pharmaceutical products, our return policy is strictly enforced to ensure patient safety and regulatory compliance.

Policy Overview

Generally, medications dispensed by a licensed pharmacy cannot be returned or refunded once they have been dispensed and shipped, unless:

  • The product arrived damaged during shipping.
  • The incorrect medication was shipped by NeymarBR Health.
  • The product is subject to a recall by the manufacturer or regulatory authority.

Process for Returns/Refunds

If you believe you qualify for a return or refund under the exceptions listed above, you must contact our Customer Support team within seven (7) days of receiving your order.

We may require photographic evidence of damage or incorrect items. Approved returns must be shipped back in their original, unopened, and unused condition, following specific instructions provided by our support team.

Shipping and Payment Information

Shipping

We aim to process and ship orders promptly. Shipping times are estimates and can vary based on the destination and current supply chain conditions. All shipments adhere to necessary cold-chain requirements, where applicable.

  • Currency: All transactions are processed in US Dollars ($ USD).
  • Shipping Origin: Shipments originate from our licensed dispensing partners, ensuring compliance with international standards.
  • Tracking: Tracking information will be provided once the order has shipped.

Payment Methods

We accept major credit cards. All payments are processed through secure, encrypted gateways to protect your financial data.

Please note that while we strive to keep prices affordable, we are not responsible for any foreign transaction fees or bank charges imposed by your financial institution.

Data Security Commitment

NeymarBR Health employs industry-leading security measures to safeguard your sensitive data against unauthorized access, disclosure, alteration, or destruction.

Technical Safeguards

We utilize:

  • SSL/TLS encryption across our entire platform for all data transmission.
  • Regular security audits and vulnerability assessments.
  • Strict internal access controls ensuring only authorized personnel can access necessary customer data for order fulfillment.

While we take every precaution, no internet transmission is entirely infallible. We encourage users to also take steps to protect their accounts, such as using strong, unique passwords.

Contact Information

We value open communication. If you have any questions regarding these policies, your order, or require assistance, please reach out to our dedicated support team.

For general inquiries, policy clarification, or support regarding an existing order:

Our support team operates during standard business hours, striving to respond to all inquiries as quickly as possible.


Last Updated: October 2023. Policies are subject to change; please review this page periodically for updates.